![]() Reply to this email directly, view it on GitHub, or If you have your username and password, you could follow the second part of my instructions to solve this issue. You are receiving this because you were mentioned. Alternatively you can always post questions like these on our new Microsoft QnA forum platform where we have a vibrant community who can help you on these kind of issues. Please let us know in case this does not and we will be happy to assist you further. You can go to and remove the authenticator app once and then add the authenticator as a method again using your new authenticator app installation using new device. ![]() In case you had not backed up to the iCloud account (as you are using iPhone), you may want to disable the authenticator app as additional authentication mechanism and enable it again. If you had set it up, you can use the same to restore the old information on the device. There is a backup facility which is provided. do you remember if you had setup recovery email address i.e. Subject: Re: Cannot add my work account : ( Thank you for your query. ![]() Unfortunate I cannot find a contact phone number to call also. Can someone send me sms verification of call form MS to verify. Alli have is the user name and password and the registered phone. What other suggestions do you have for me. Unfortunately ,I don’t have my iPhone backed up.
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